Contact Us

Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

  • Order Customer Service:
    Looking for order status or other pre sale and after sale supports, please email us at Our customer serves team will serve you at 1 weekday within 24 hours.
    Please contact with our manager at if your problems haven't been solved smoothly.
  • Suggestions:
    Having any interesting ideas or product suggestions,or unhappy shopping experience, please feel free to share your story with us at here. Your opinion is very important to us.
  • Blog Cooperation:
    Having interesting to collaborate with BORNPRETTY on your Blog, Instagram, or any other social media platform, Please contact our publicity department at
  • Facebook:
    Want to contact us immeditaly. Please directly clicking to talking with us .
  • Phone:
    Tel: +86 15387064690
    Workinng Hours: Monday to Friday CST8:00PM-5:00AM
  • Billing Address:
    ADDRESS: 8 Floor, LiYuan Building, Wudayuan 3 Road No. 5, Jiangxia District, Wuhan City, Hubei Province, China Zip code: 430200
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